What are the Shipping Methods used by Shilpa Enterprises?
Large, medium, and small-sized packages sent via reliable express shipping service providers like DHL. The same shipping company does not need to deliver products every time, as it is dependent on the availability and also on the destination, the products are being provided generally it takes 7-10 working days to deliver product. We do not dispatch to PO cartons or APO/FPO locations currently. Please allow us sufficient time for delivery, so that we can inform you the details, such as destination, size of package and method of delivery, etc. however, once we commit date of delivery, you can easily track your package through the help desk chat-line which is accessible 24/7.
Domestic Shipping
We supply products domestically by using courier services of Bluedart Private Limited. Our shipping charges for domestic clients are free of charge.
Domestic Shipping is free all over India.
International Shipping
Customer has to bear VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by recipient country for importing goods. As we may not know all the rules and documentary procedures of your country, we request you to find out all relevant details before placing an order with us. Failing which customer will bear the cost arising from such a transaction.
International customers may also note that wire transfer fee will be borne by you.
The client will take a call and bear the cost with regard to the type of shipping – regular or premium, insurance etc.
Returns
To discuss the return of order customer may contact us via a contact page or email us at info@shilpent.com. We will accept returns of unopened packets and products within 30 days of receipt of the consignment (for international orders, 15 days from shipment).
All returns if accepted are credited as store credit upon receipt for international orders or for PayPal/Credit card orders after 15 days of payment. Please note a Return Fee or Order Cancellation Charges as agreed will be deducted. Return shipping cost will be borne by the customer unless product arrives in damaged or defective condition. Customers are requested to get in touch with us before returning order. For any other issue, we will do our best to sort out as amicably as we can. We would do everything within our means to retain and keep clients happy.
If you have any questions, call, fax, email.
Thanks for choosing to do business with us; we do appreciate your orders and look forward to serving you in future.